Alpha Bullion UK Return Policy
At Alpha Bullion UK, we prioritize your satisfaction and are committed to ensuring a seamless experience. If for any reason you are not entirely satisfied with your purchase, we welcome returns under the following conditions:
1. 10-Day Return Window
•You have 10 days from the date of delivery to initiate a return for eligible items. After this period, returns may no longer be accepted.
2. Eligibility for Returns
•Items must be returned in their original, unused condition, with all packaging, tags, and any certificates of authenticity intact.
•Certain items, such as custom or personalized products, may not be eligible for return unless there is a defect or error in craftsmanship.
3. Return Process
•To initiate a return, please contact our Customer Service team within the 10-day return window. Our team will provide you with instructions and a return authorization.
•Please package the item securely to avoid damage in transit, as returns in damaged condition may not qualify for a full refund.
4. Return Shipping
•The cost of return shipping is the responsibility of the customer.
•We recommend using an insured, trackable shipping service, as Alpha Bullion UK is not liable for any lost or damaged returns.
5. Inspection and Refund
•Once we receive your returned item, it will be inspected to ensure it meets return conditions.
•If approved, we will issue a refund to your original payment method within 5-7 business days.