REFUND POLICY

We stand behind the quality of our products and aim for complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer a 10–Day 100% Money-Back Guarantee.

10-Day 100% Money-Back Guarantee
If, within 10 days of receiving your product, you wish to return it, we will provide a full refund of the purchase price. Please ensure that items are returned in their original, unused condition with all packaging and documentation included.

Initiating a Return
To start a return, please contact our Customer Service team within 10 days of receiving your item. Our team will provide you with the return instructions and address any questions you may have.

Refund Process
Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.

Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using an insured, trackable shipping service to ensure safe delivery, as Alpha Bullion UK cannot be responsible for lost or damaged returns.

Exceptions and Exclusions
Custom or personalized items may not qualify for refunds unless there is a defect in craftsmanship or quality. Please contact our team for assistance with specific return requests on customized items.

Thank you for choosing Alpha Bullion UK. Your satisfaction is our priority, and we are here to ensure a smooth and hassle-free experience with every purchase.